Privacy policy

Identity & contact

This is a website of Arteel Y. bvba with company number 0448.941.734. If you as a User have any questions or concerns about the privacy policy, or if you want to send us a message, please contact Arteel:

By regular mail:

By email:

By phone​:

Brusselsesteenweg 59
3020 Herent
Belgium +32 16 49 99 60



Arteel Y. bvba  is committed to protecting your privacy as a User of this website. We comply with applicable privacy laws and protect your Data as a User of this website. This privacy policy describes how we collect, protect, use or disclose personal data that we receive.

Data Collected

We collect both personal and non-personal data. Personal date is data that identifies Users or can be used to identify or contact Users. This personal data may include (a subset of): gender; preferred language; first and last name; home or work address; professional or private email address; telephone or mobile phone number; name of the organization you work for, your role within this organization; and any system access or usage data.

If you place an order on our website, we will collect additional personal data: gift order date; gift delivery date; gift content and value; gift delivery address; gift recipient phone number, gift recipient email; gift drop point location and gift tracking code.

Non-personal data is data that cannot be used to identify or contact Users, such as survey responses, demographic data regarding, for example, IP addresses, browser types, domain names, and other anonymous statistical data involving the use of our website.

The above information may be supplemented by information from publicly available sources such as your LinkedIn profile, the website of the organisation for which you work and any publicly available source of information on the worldwide web. We may combine this type of information with the information you provide to us yourself.

Arteel Y. bvba  will not copy the data provided, except for a back-up if it is necessary for the execution of the assignment as described here. Arteel Y. bvba  will not retain the data for longer than is necessary for the performance of the service for which they are made available, or for other legal reasons imposed by any applicable law.

Data Usage

The personal data referred to above is processed for the purpose of providing our services, including the following purposes: to (a) promote the use of our Services and send Users related messages, (b) report on all aspect of website usage, (c) fulfil orders placed on the website, (d) provide support to Users, (e) enforce compliance with our terms of use and applicable law, (f) protect the rights and safety of our Users and third parties as well as our own, (g) meet legal, accounting or security requirements, (h) respond to lawful requests by public authorities, (i) prosecute and defend a court, arbitration, or similar legal proceeding, (j) improve the services we offer, (k) execute research or benchmarking studies, (l) ensure compliance with the applicable data protection, privacy or information security requirements and service levels, (m) manage legal claims with and between Arteel Y. bvba , Users and/or third parties, (n) the execution or preparation of a contract, or (o) contacting applicants in the context of a recruitment process.

Tracking Emails

We may track and collect certain data through emails that we send to Users. This may include, but is not limited to, whether or not an email is opened and links Users click on. We collect this data to understand how our services meet the Users' needs.

Disclosure of Data to Third Parties

To ensure that we efficiently provide the information, products or services, we may share Personal Data with selected third parties who are acting on our behalf as service providers to assist us in carrying out the services we were contracted for. For shipments of catalogue items, we provide the relevant fulfilment partner with Users – or the recipient's – name, address and – if needed or requested by the User, the recipient or the fulfilment partner – phone number and/or email. In case our services include the delivery of a parcel in a non-EEA country, Personal Data will be communicated to the competent foreign customs authorities and to a local operator in charge of distributing the parcel abroad.

Data about Users that does not allow them to be identified or contacted may be shared with third parties. We may also disclose Personal Data if we believe in good faith that we are required to do so in order to comply with an applicable law, court or regulatory order or other valid legal process or lawful requests by public authorities.

Access and Amendment of Personal Data

As a User you may contact Arteel Y. bvba  to verify what Personal Data we maintain about you and update or correct any of it.


Users have at all times the right to submit a complaint to the supervisory authority if they believe there is any reason to do so.

Privacy Policies of Third Party Sites

This privacy policy only addresses the use and disclosure of Personal Data Arteel Y. bvba  collects from Users. Other sites that may be accessible through our website have their own policies and practices. If Users access any such other site, we urge them to review their privacy policy. We are not responsible for the policies or practices of third parties.


Arteel Y. bvba is committed to taking reasonable steps to ensure the security of Personal Data. To prevent unauthorised access, maintain data accuracy and ensure the appropriate use of Personal Data, we have put in place appropriate procedures to safeguard and secure the Personal Data we collect online.

Modifications of Terms

We reserve the right, in our sole discretion, to change, modify, add or remove portions of this Privacy Policy. We will indicate at the top of this Privacy Policy the date they were last updated. Any changes will be effective immediately upon posting the revised version. Users should check this Privacy Policy periodically for changes, as by using the website after we post any changes to this Privacy Policy, Users are agreeing to accept those changes, whether or not they have reviewed them.

Cookie policy

Website Cookie Statement

This cookie statement is applicable to this website. By visiting or using this websites, you expressly agree to the use of cookies as described in this statement. If you do not agree to this Cookie statement, please exit our website immediately or adjust the cookie settings in your browser. Arteel Y. bvba  uses cookies in the context of its privacy protection and personal data processing policy. Please consult the privacy policy for more information about and an overview of your rights in this regard.

What are cookies?

Cookies are small text files which can be stored on your computer or your mobile device upon your visit to websites. A website's server can only read the cookies it has installed itself, and has no access to other information found in your computer or mobile device. Cookies generally make the interaction between the visitor and the website faster, easier and more relevant.

List of cookies created by us (First Party cookies)





Remember your preferred language

One year from set/ update


Prevent repeated asking for cookie consent

Until reset


Remember country to ship to

One year from set/ update


Remember currency preference

One year from set/ update


Prevent repeated asking for cookie consent

Until reset


List of cookies set by other domains (Third Party cookies)




Google Analytics

Google Analytics allows us to measure anonymous data about the usage of our website, e.g. which pages are most visited, what are the sources of the traffic, … These data are kept by Google during 26 months.

Google Cookie Policy and Google Analytics Privacy Policy

Wistia & Mux

The Wistia video player sets two cookies, one to track visitors and one to track video playback performance.

Wistia GDPR and Mux


How can I see what cookies have been installed on my device and how can I delete/manage them?

Browser settings: You can refuse the installation of cookies via your browser settings. More information about the removal of cookies and management of the cookie settings for your browser is provided in the following list: Google Chrome, Firefox, Internet Explorer, Opera, Edge, Safari (iOS), Safari (MacOS).

Removing cookies: You can remove cookies already installed on your computer or mobile device at any time.

Refusing advertisement cookies: If you want to refuse advertisement cookies you can do so via this website.